Cancellation & Refund

What is the Service We Provide?

We plan private tours and holidays for our clients.  This tour and holiday plan includes a multi-day tour of 2 days to 20 days, depending upon the client’s requirement.  This multi-day tour includes hotel booking, transportation, entry fee, activities conducted by the Govt and private agencies, guide service and taxi rentals.  We also provide flight and train booking if we get special requests from our clients.

What is the Payment Option, and How Do We Collect?

Once a plan is given and accepted by the client, we used to collect an advance against tour bookings.  This advance amount varies from 25% to 50% depending upon the tour selected by the client.  We used to collect the balance payment one day prior or on the day of starting the tour.  In case of any cancellation, sometimes we used to refund either the entire amount or part of the amount, depending upon the package, to the client.  Below is the detailed cancellation and refund policy of SreesTours.

When a client books a service with us – just for example, a Kerala multi-day tour package or a Houseboat or activities- some part of the service is being outsourced.  Though we agree to give a refund against services we provide, sometimes it may not be possible due to the fact that some of the services included are being outsourced. The main service we outsource is the hotel bookings. Therefore, considering all aspects, our cancellation and refund policy is given below.  This policy is revised and applicable from 01 Jan 2025 onwards.

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Cancellation and Refund Policy Applicable from 01 June to 30 Sep

1. Hotels – All hotels booked during this period are subject to a full refund in case of any cancellation before 10 days to the check-in date. No cancellation and refund within 10 days to check-in date.
2. Taxi – Full refund available if cancelled 2 days prior against any taxi booking.
3. Houseboat – Advance paid for any houseboat booking is fully refunded in case of cancellation before 7 days to check in. No refund available if cancelled within 7 days of original check-in.
4. Package tour including hotel, houseboat and taxi. You can get a full refund, less 10%, if you cancel 7 days prior.

Cancellation and Refund Policy Once the Trip Starts:

As mentioned earlier, we take only 25-50% advance for the trip.  We collect the balance payment one day prior or on the day the tour starts.  Below is the cancellation and refund policy if fully or partially cancelled once the trip has already started.

1. Hotels – If respective hotels agree to a cancellation and refund, we do not have any objection.  In case hotels do not agree for this, no refund is available against hotel booking.
2. Taxi: Taxi will be calculated as per actual usage, and a refund is available against non-usage. The distance from where it was cancelled to the garage will also be charged to the client.
3. Activity or Entry Fee – If any activity conducted by Govt and private agencies is nonrefundable.

Note:

1. This cancellation and refund policy is not applicable during the local Kerala festival like Onam season and booking made during the long weekend.
2. This cancellation and refund policy is not applicable for group booking of 5 or more rooms.
3. The above cancellation and refund policy is not applicable for 5-star hotels and luxury houseboats booked.  Please refer to our hotel voucher for the cancellation and refund policy.

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Cancellation and Refund Policy Applicable from 01 Oct to 15 Dec and 15 Jan to 31 Aug

1. Hotels – All hotels booked during this period are subject to full refund in case of any cancellation before 15 days to Check in date.
2. Taxi – Full refund available if cancelled 3 days prior against any taxi booking.
3. Houseboat – Advance paid for any houseboat booking is fully refunded in case of cancellation before 10 days to check in. No refund available if cancelled within 10 days of original check-in.
4. Package tour including hotel, houseboat and taxi. You can get a full refund less than 10% if you cancel 15 days prior.

Note:

Though we are offering 15 days of cancellation and refund during the season, this will not be applicable during the following Indian festivals:

1. Pooja and Diwali holidays: All booking needs a cancellation minimum of 30 days to get a full refund with less than 10% of the advance paid.
2. For all group bookings of more than 5 rooms, the cancellation minimum is 30 days to get a full refund less 10% of the advance paid.
3. All 5-star hotel booking needs 30 days prior cancellation to get a refund.  10% will be deducted from the advance paid.

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Cancellation and Refund Policy Applicable from 16 Dec to 14 Jan

Peak season due to Xmas and New Year holidays, cancellation and refund policy will be mentioned separately in the invoice issued before taking an advance payment.  We only take advance payment from clients who read, understood and were satisfied with this cancellation policy.

Cancellation and Refund Policy – Activities, Entry Fee, etc.

Different safaris in the national park, bamboo rafting, nature walks, and all other activities which are directly controlled by the government, irrespective of any date, are nonrefundable.

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What Should Our Client Do When a Cancellation is Inevitable Due to an Emergency?

We are all human beings, and we always understand an emergency.  We always consider cancellation and refund very sympathetically as far as possible.  What we do on such an occasion.

1. We convey this to the hotel and try to convince them.  Though we are not promising you get all the hotel refund, we used to succeed in most of the cases.

What Should Our Client Do in Case of Such a Situation?

While we are working on this, the client should understand that we are doing a difficult task and need time.  A hotel can refund the amount only if they get another booking on that particular date.  Since it is during the season, it is not a problem.  So, you need to wait till your booking date to know the result. Sometimes partial or full payment you may get refunded.

How Will You Get the Refund?

If this is a credit card payment via Stripe, the client can request Stripe to cancel the booking, and we will get a notification, which can be approved from our side.  But if it’s a partial payment, you need to contact us so that we can send this to you.